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Director of Business Technology

Boston, MA
The Director of Business Technology will be versed in the business they support and how Technology Services support their goals. The Director will work closely with multiple constituents across Technology Services to ensure work is properly processed and delivered. Adds value resulting from a strong business acumen, combined with a broad knowledge of Technology Services capabilities, and the ability to understand, influence and prioritize customer needs; aligning delivery with resources within Technology Services.
Key Responsibilities:
  • Identifies and prioritizes the needs of customers and manages their expectations
  • Articulates the value of services and products to the customers
  • Understands and participates in business strategy development & helps to form direction
  • Ensures strategy-driven business proposition and critical drivers for success to Technology Services
  • Builds strong relationships between the customer group and Technology Services and continually communicates potential and future changes in services
  • Develops subject matter expertise for the customer groups
  • Consults with the customer about current and emerging business and technology needs
  • Creates performance metrics to evaluate customer satisfaction
  • Experience in managing all aspects of the product lifecycle for digital/software products
  • Experience working directly with Business Unit GM’s and ensuring technology alignment to execute strategic goals
  • Strong grounding in data-driven management and experience developing business-appropriate KPI’s
  • Understands the business at the enterprise level, how functions connect, and is abreast of conditions impacting the business
  • Has the perspective of the customer group as well as an understanding of their external consumers, understands their needs and partners effectively to meet those needs
  • Experienced with business case creation and validation
  • Clearly understands the Technology Services delivery model, processes and the capabilities to continually drive improvements
  • Has excellent verbal and written communication skills and strong consultation skills
  • Has strong influencing skills
  • Is able to identify needs and potential solutions based on the nature of business or workflow problems or challenges
  • Has prior experience in a role or position responsible for program/project management in a technical environment
  • Has experience in a technology/IT leadership role
  • Is adept at identifying, prioritizing and articulating needs and requirements to meet those needs
  • Is customer focused and has a strong service and solutions orientation
  • Has experience in a business analyst role or in a role with responsibility for assessing business needs and technical gathering requirements to meeting those needs
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