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Systems Analyst/Technical Business Analyst

Boston MA, Detroit MI, Raleigh NC, OH, NY -- Or within driving , MA, MI, NC, OH, NY
Our clients a global education software as a service firm is looking for a smart, self driven, and a critical thinker System Analyst.

Our client's business is driven by our strong culture, and they know that creating an inclusive and diverse workplace is absolutely essential to the success of their company, as well as their individual well-being. They recognize the value of diverse perspectives in everything they do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. They achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how they work every day

Task and Responsibilities:

- Define, analyze, and resolve software application issues;
- Validates software testing results
- Investigate root cause of software application issues 
- Interact with software developers, QA Engineers, Business Analysts, and BAs to understand software module interdependencies
- Providing user support as required
- Become an expert on application functionality  
- Understand the ‘4 hats’ that a System Analyst may wear in order to best execute the role:
    - Engineering (translating needs into requirements that can be executed upon, understand at a high level the ‘how’)
    - QA (ability to test to ensure that requirements have been met and new issues not introduced)
    - Product Owner (be able to understand the business need, the ‘what’ and the ‘why’)
    - Project Manager (what are the dependencies, what is the critical path, how can we keep the team focused)


- Bachelor degree in Information Technology field or equivalent
- 3+ years of experience working as a system analyst 
- Technical skills (examples: SQL, Splunk, APIs, JQuery) (we need to have a ‘working’ knowledge to communicate with the engineers, but not necessarily write code)
- Agile experience
- Business skills/knowledge (need to be able to understand the business need and capable of translating business need/desire into requirements)
- Collaboration experience
- Software Integration experience
- Solid working experience working with web applications
- Ability to learn quickly
- Team working skills
- Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical details
- Critical thinking and experience in complex problem-solving skills
- Must be able to think creatively to investigate and solve software issues by leveraging the expertise of other software engineers staff on the team

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