Product Owner/Business Analyst

Location: Boston, MA
Date Posted: 05-21-2017
Job Overview
The Product Owner also serves as a CRM administrator and works with stakeholders and end-users to create, monitor, and report on progress of work plans and program budgets for Partner Operations.
The ideal Product Owner candidate would have 3- 4 years of professional experience, must have a technical background and be able to adapt their skills to gain in-depth knowledge of our systems’ capabilities. Due to the flow of activity and requests spanning Development, Implementation, and Adoption, this position may also require spot-support of non-primary projects. 
Key Responsibilities
Management
  • Facilitate active dialog to resolve conflicts and issues that may naturally arise during the design and development phases of business systems including Salesforce.com
  • Provide consultation, mentorship, and support to other staff as it relates to our business systems
  • Ensure the development and implementation of strategic and tactical projects and programs
  • Submit monthly reports that include project status, risks, opportunities and overall portfolio
Reporting
  • Provide monthly reports regarding programs’ productivity and progress, ensuring that resources are used effectively to promote an efficient service delivery system and report any problems or incidents as they arise
  • Attend Executive Planning Meetings as necessary to educate members about the status and progression of programs, performance, and other measures.
Quality Assurance
  • Collaborate with stakeholders to support quality measures and standards within the business systems
  • Collaborate with vendors, engineers, and end users to ensure features meet business expectations, are of the highest quality standard, data is accurate, and the systems perform as specified
  • Serve as the quality manager ensuring consistent delivery of training, systems, and data
Qualifications
  • Bachelor’s Degree in Business Administration, Project Management, Information Technology, Finance, Accounting, Education or equivalent
  • Prior experience with Salesforce
  • Previous experience in Agile/Scrum preferred
  • Previous Product Owner or Project Management experience a plus
  • Organizational skills and ability to analyze, rationalize, and prioritize work and product features to ensure product is delivered within business timeframes and budget
  • Skills in the use of computers and related technology including but not limited to internet, email, databases, forecasting and analysis tools, business intelligence tools, financial planning tools and capabilities.
  • Ability to manage small to large scope projects and develop executive reporting for ongoing project portfolio
  • Desire to learn and develop Salesforce skills to become a Salesforce administrator
  • Demonstrated ability to analyze data, use critical thinking, innovation, and creativity towards the achievement of goals and objectives
  • Ability to develop and facilitate the development of processes that currently do not exist but are required by the business
  • Ability to coordinate teams, meetings, and maintain open dialog is critical to the success of this position
  • Eligibility to work in and travel freely to and from the United States without sponsorship 
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